Return Policy

If you are not satisfied with the condition of the cigars (ex: craftsmanship, flavor) and you notify us within 15 days of receipt. a credit will be issued on a per-cigar basis when returned to us, less the original shipping cost***.  Returns for cigars will only be accepted with original cellophane sleeves, tubes, and other "individual" packaging (such as cedar strips, coffins, etc..) still intact.  The cost of shipping back to us is the sole responsibility of the customer.  Return postage will NOT be refunded or provided no matter how many have bee smoked.

Cigars purchased as part of a sampler of any sort may only be returned for equal exchange of the same cigar.  The cost of shipping back to us is the sole responsibility of the customer.  Return postage will NOT be refunded or provided.

Tobacco can only be returned in the original tins and the cost of shipping back to us is the sole responsibility of the customer.  Return postage will NOT be refunded or provided.  Credit will be the cost of the product less the original shipping cost***.

Bulk tobacco is not returnable.

Non tobacco products may be returned for a full refund less the original shipping cost*** if items are unopened.  Open items become the property of the customer.  If there is a defect, Top Hat Tobacco will replace the item at our cost after the product is returned using an RMA number.

 If you would like to return any part of your order, please call 888-266-4804 for instructions on getting an RMA (return merchandise authorization). Please let us know a description of the problem.

***Even though we have a "Free Shipping" offer, It does cost us to ship your items to you.  When credit is applied, it will be less our cost of shipping the item to you.  The standard is $5.00 per box of cigars ordered.

Page not found