Cigar FAQs
FAQ - Information for any would be cigar smoker - the basics.
FAQ - What is the difference between hand rolled and machine made cigars?
FAQ - How do I Cut and Light a Cigar?
FAQ - How do I determine the size of a cigar by its name?
FAQ - How do I Store Cigars?
Customer Care FAQs
FAQ - Why should I buy from TopHat Tobacco?
FAQ - What is TopHatCigar.com's return policy?
FAQ - Can you change an order placed online?
FAQ - What are the shipping charges?
FAQ - Do you carry, stock or sell brands not listed on the site?
FAQ - What do you do with my email address? Do you send unwanted emails?
FAQ - Where is my order?
FAQ - I think my package is lost. What do I do?
FAQ - When will my order ship?
FAQ - What are my payment options?
FAQ - I am having a problem placing my order online, what now?
FAQ - When will I receive my package(s)?
FAQ - Why didn't I receive my e-mail confirmation for my order?
FAQ - I know my credit card info is correct, why does it keep giving me an "AVS Error, Address does not match what is in file"?
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TopHat Tobacco does NOT sell cigars, tobacco or tobacco related products to anyone under the age of 18. Age Verification Required at Checkout.
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